Payment and Delivery


We accept orders online and by phone around the clock. We guarantee that your application will be processed as soon as possible, and your order will be delivered within 3 hours.

Cost of delivery by courier

  • The cost of delivery of the order total sum of which is from2000 tg. to 5000 tg. within the delivery area Алматы is 500 tg., If the total sum of order is more than 5000 tg. delivery is free.

Delivery by Post (KazPost)

Low cost of delivery by post in Kazakhstan! Cost of shipping is 780 tg. Commission 1% of order amount (minimum 200 tg.). Payment is made only by prepayment via kaspi.kz or kazkom. Delivery of prescription drugs by mail is not carried out. Be careful when specifying your zip code! Self pickup

Self pickup

You can get your order in one of the «europharma» pharmacies in your city, after confirming the order by the manager of the Internet pharmacy. Also the manager will inform you the time and address of the point of self- pickup.

The procedure of the return and exchange of goods

You can refuse the delivered goods and payment in the following cases:
• the delivered goods do not correspond to the ordered ones
• the goods are damaged due to a violation of package integrity


The goods can be returned only at the time of delivery, while the customer pays the delivery cost. Drugs and medical products are not subject to exchange and return on the basis of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" article 30.